Refund Policy
Last updated: [Add launch date]. This is a general-purpose draft and should be reviewed by a qualified professional before the site goes live — particularly once paid pricing for TraceFlow and Batchwork is finalized.
1. Overview
This Refund Policy describes how refunds are handled for paid subscriptions to TraceFlow and Batchwork (together, the "Services"). Pricing for both Services is still being finalized — see our Products page — so no charges are currently being processed. This policy will apply once paid plans are available, and will be provided in full to customers at the time an account or order is established.
2. Free and Trial Access
Where access to a Service is provided free of charge or as part of a trial, no payment is collected and this Refund Policy does not apply.
3. General Refund Terms
Once paid plans are available, refunds will generally follow these principles, subject to the specific order form or agreement in place for your organization:
- Requests for a refund should be submitted through our Contact page within a reasonable period of the charge in question.
- Refunds for annual or multi-month plans may be prorated based on the unused portion of the subscription term.
- Fees already incurred for a billing period that has substantially elapsed are generally non-refundable.
- Refund eligibility may vary for custom, enterprise, or negotiated agreements, which will state their own terms.
4. How to Request a Refund
To request a refund, contact us through our Contact page with your account or organization details and the reason for your request. We will review each request individually and respond within a reasonable timeframe.
5. Changes to This Policy
We may update this Refund Policy from time to time, particularly once paid pricing is finalized. Material changes will be reflected by updating the "Last updated" date above.
6. Contact Us
If you have questions about this Refund Policy, please reach out through our Contact page.